Dealing with Difficult

Shareholder Leah K. Burton will discuss tips and strategies for dealing with owners and/or volunteer board members that may challenge the manager, their neighbors, and/or their (fellow) board members. While there may not be a playbook for instances not outlined by your governing documents or the law, there may be ways to minimize the substantial amount of time that difficult folks seem to command. One goal is reasonably minimizing the emails and phone calls. Another goal is a reduction of the level of risk to the association and your management entity.

*This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill 1 hour of continuing education requirements for the CMCA certification. www.camicb.org